Store Manager — Sorrento Boutique
At Viktoria & Woods, we believe in fostering a creative and collaborative culture. Our boutique stylists bring a genuine fashion and styling sensibility, and thrive on building authentic relationships with our customers. We're dedicated to creating a memorable, lasting brand experience in everything we do.
With 24 boutiques across Australia, we offer a rare opportunity to join a community that values timeless design, modern versatility and thoughtful craftsmanship. We are seeking individuals who are motivated by creating extraordinary client experiences.
About the role
Sorrento is one of our most distinctive boutiques — a destination store. We're looking for a Store Manager who brings genuine seniority to the role: someone who has led a retail team, and who carries the presence to represent the brand at its best. This is a role for someone who has the capability in how to run a high-performing boutique and wants to bring that experience to the brand.
Reporting to the National Retail Manager, you'll lead the Sorrento team, drive commercial performance, and ensure V&W's standards and values are reflected in every customer interaction.
What you'll be doing
- Leading the team — coaching and developing your team daily, conducting performance reviews, and building a culture where staff feel valued and recognised. You'll also lead recruitment and onboarding, with an eye for internal growth opportunities.
- Driving the business — owning sales targets and KPIs, rostering your team, managing stock and stocktakes, and problem-solving with your direct line manager when needed.
- Owning the client experience — building and maintaining a strong VIP base, ensuring your whole team sets the tone for exceptional service.
- Operating the boutique — visual merchandising, store presentation, maintenance issues, and WHS compliance, all handled promptly and to V&W compliance standard.
What we're looking for
- A confident, experienced retail leader — 3+ years managing a fashion retail store (or equivalent senior 2IC experience) — ideally with exposure to a premium, luxury or high-touch retail environment.
- Genuine capacity and polish in dealing with V&W clientele; someone who can hold their own with VIP customers and bring credibility to the role from day one.
- A track record of developing and retaining strong teams.
- Comfort with retail systems such as Kepler and AP21 (preferred), and training platforms like Elmo (a bonus, not essential)
- Availability to work a Tuesday–Saturday roster.
What's on offer
- Competitive salary
- Career development opportunities
- Generous wardrobe allocation
- 50% staff discount on Viktoria & Woods product
Next steps
Applications are reviewed as they're received, so apply today — successful candidates will be invited to an in-store interview.
Follow us on social media to learn more about Viktoria & Woods.
