The role will:

Brand Experience & Sales Growth

• Ensure consistency across all aspects of store performance within the cluster — sales, profitability and operational standards — while aligning with the brand’s strategic goals.
• Leading from the Front: spend the majority of floor time actively engaging in consultative selling, demonstrating “what good looks like” by achieving personal sales targets and driving high-value transactions.
• Lead by example in styling and wardrobing, ensuring every customer interaction is leveraged to increase Units Per Transaction and Average Transaction Value.
• Identify local market opportunities and execute initiatives that drive foot traffic and conversion, ensuring the cluster consistently outpaces historical performance.
• Discuss initiatives to enhance sales with the retail team and National Retail Manager, and problem-solve additional solutions for driving increased sales within stores.
• Monitor and analyse store KPIs, identifying opportunities for improvement and implementing actionable solutions.

Training & Development

• Lead and develop your teams to provide an exceptional customer and sales-focused culture through delivering in-store brand experiences that build brand loyalty and drive sales to achieve or exceed budget targets and goals/KPIs.
• Ensure strong onboarding and training is delivered by Store Management and experienced Stylists to all new team members in a timely manner, setting them up for success in their new role.
• Regularly provide coaching and development to team members to keep engagement high and foster a continued learning culture.

Retail Operations

• Monitor wages and review all store rosters on a weekly basis to guarantee strict alignment with allocated wage budgets and to maximize scheduling efficiency across the cluster.
• Oversee consistency in day-to-day store operations across allocated boutiques and concessions, focusing on maximising sales revenue, stock inventory, store presentation and rostering of staff, and ensuring achievement of all operational goals/KPIs.
• Support recruitment requirements as required and to brand standard.

Leadership & Culture

• Foster a positive team culture across all sites, promoting collaboration, inclusivity and mutual respect to enhance employee engagement and retention.
• Inspire and lead diverse teams to deliver outstanding customer service and create memorable experiences in store with our clients.
• Act as a role model for the brand’s values, cultivating an environment that prioritises excellence, innovation and being customer focused.

Product & Compliance

• Actively analyse and assess product performance and opportunities within your stores; advocate for your cluster’s inventory needs by collaborating with the National Retail Manager to ensure the right product is in the right location at the right time.
• Increase the frequency of compliance audits, ensuring all locations strictly adhere to Workplace Health & Safety (WHS) legislation, company standards for cash handling, uniform policies, and general business operations.

Visual Merchandising

• Partner closely with the Visual Merchandising (VM) team to ensure premium store presentation standards are maintained and that VM execution accurately reflects brand expectations and seasonal guidelines.
• Oversee and cascade to teams visual merchandising directives and promotional changes within stores, ensuring consistency in visual merchandising and brand presentation across all locations to meet high luxury standards.