What success looks like:

Within the first six months, you will have built strong working relationships with the retail teams, established consistent reporting rhythms, and begun to bring structure to key operational processes. Within twelve months, you will have a track record of measurable improvements in productivity and process discipline and be ready to take on greater ownership as the role evolves.

The role will encompass:

Reporting & Systems

• Support the build and maintenance of reporting structures that give the business clear weekly visibility
• Help identify opportunities to introduce AI tools and automation to improve reporting, forecasting and team output
• Support the simplification of manual processes, contributing to a more data-led, accountable operating environment
   

Retail Training & Implementation

• Play an active role in the development and roll-out of retail operations training across the network, ensuring boutique teams are equipped to execute new processes, systems and tools consistently
• Partner with the National Retail Manager and Cluster Manager Team to identify operational training needs and translate observations into practical, store-ready training content
• Support the ongoing review and refinement of training materials and implementation as retail processes and systems evolve

Store Operations & Performance

• Monitor daily store operations, helping translate store-level sales, KPI and customer feedback data (with the National Retail Manager) into clear operational priorities
• Act as a first point of contact for store queries, providing timely, practical support to boutique teams on day-to-day operational issues.
• Conduct Store Audits as required to measure for operational efficiency.
   

Cross-Functional Systems & Process

• Collaborate with internal teams (Merchandise, Planning, Production, Warehouse, IT, Finance, HR) to keep systems, stock handling and employee-lifecycle processes (onboarding, offboarding, role changes, warehouse sales) seamless
• Ensure that the retail policies and procedures are implemented across all boutiques to drive consistency across all stores
• Support the roll-out of new, as well as re-developed IT systems and retail tools across the network, including clientele, rostering and communication platforms 
• Support ad-hoc projects within the retail team as required, partnering with the relevant project lead and acting as key point of contact from an operational lens.
   

Inventory & Stock Management

• Support the stock-control approach — helping determine loss-prevention targets and coordinate strategies that drive continuous improvement
• Coordinate stocktakes and report on shrinkage outcomes
• Coordinate stock transfers and replenishment with the Warehouse team so stores are optimally stocked without overstocking
• Support the omnichannel inventory system so it is functioning seamlessly to ensure fulfillment requirements are meeting the required standard. 

People, Culture & Store Environment

• Support a positive, inclusive, high-performance and customer-focused culture that drives the continual growth across the retail network.
• Conduct regular store visits and work closely with the retail team in diagnosis of encountered issues and collaboratively create resolutions. 
• Champion Workplace Health and Safety (WHS) standards across the retail network in partnership with the People & Culture function
• Work in collaboration with the relevant stakeholders, and act as the operational key point of contact with relation to the development, implementation and associated training of existing or new retail systems. 
• Support external relationships (centre management, David Jones), handling escalations and escalating brand opportunities

Store Support & Maintenance

• Coordinate maintenance and supply requirements raised by stores, liaising with relevant internal teams and external providers to ensure timely resolution across the network
• Escalate hazards, facility issues and larger-scale maintenance or store development needs to the appropriate function as a matter of priority
• Collaborate and support store development and refurbishment projects as directed and required.